Return Policy
Our Commitment to Quality
Each pair of shoes is handcrafted specifically for you when you place your order. With over a decade of experience and thousands of satisfied customers, we take pride in our exceptional craftsmanship.
Exchange Policy
- We offer store credit exchanges within 14 days of purchase
- Items must be returned in clean, unworn condition
- Return shipping costs are covered by the customer
- Store credit will be issued upon receipt of returned items
Sizing Confidence
Size differences are approximately 1/3 inch between full sizes. We provide detailed sizing recommendations for each product to help you make the right choice. Following these guidelines has helped us maintain an exceptionally low return rate.
Important Notes
- All sales are final
- Cash or credit card refunds are only possible in the rare case of manufacturing defects
- To date, we have not encountered any defective items due to our rigorous quality control
Need Help?
Contact us at info@pierreponthicks.com for return shipping instructions or any questions about your order.