We are picking up the tab on shipping.

SHIPPING ALL ON ORDERS IS FREE. 

All items are individually made-to-order for each customer and will take 10-15 business days BEFORE they will ship. 

All domestic orders are shipped UPS Ground and can take 3-5 days to arrive once they have been picked up by UPS.

For more detailed shipping policies, please visit our shipping policy page here.

Every pair of footwear is individually hand made-to-order for each customer and we do not stock any inventory. Because of this, all purchases are FINAL and not subject to refunds, except in the very rare condition that the item you received is defective, but that’s never happened before :)

We realize this may sound scary to some people, but out of the thousands of pairs we have shipped to our customers over the last decade, we can count on two hands the number of people who have requested a return.

The difference between one full size is right around 1/3 of an inch, so as long as you are confident in your sizing and follow our recommendations for sizing on each product, we feel very confident that there will not be any issues!

If you are not happy with your item for any reason, and we receive the items in clean and acceptable condition within 14 days of purchase, we will exchange the item(s) for store credit only. Return shipping costs are the responsibility of the customer.

Please email us info@pierreponthicks.com and we can direct you where to ship them back to us.

Because we only manufacture our footwear in full sizes, please review the recommended sizing for each product as the type of shoe (sheepskin vs. unlined ) and method of construction (laced-up vs. slip on) may have an impact.

If you need assitance onsizing conversion, please use guide here. 

You can always ask us a question anytime: info@pierreponthicks.com

How Do I Care For Suede Footwear?

Clean suede with a soft brush. DO NOT use/apply any liquid as this will stain/discolor the suede. 

How Do I Care For Leather Footwear?

Because of the natural oils in the cowhide leather, it is not necessary to apply a finish before initial use.  To protect the leather and extend the life of your footwear, quality leather conditioners may be used as needed.  Some products may darken the leather.  DO NOT use products containing solvents. 

How Do I Care For Sheepskin?

To care for the sheepskin lining, an occasional vacuuming works well to remove lint.  If there are soiled areas, you can hand wash the sheepskin area with mild soap and water.  Air dry.  Another idea is to use talcum powder sprinkled on the sheepskin dry, and then vacuum for freshening and removing some soil.